Terms of use of Tradono

Please note: newest version of the terms can be found here.

In our terms of use, you can read about your rights in connection with the creation of a user account, private transactions and the use of TradonoPay. We consider it a legal agreement between Tradono and you as a user, which you must accept when creating user profile on our platform. We therefore ask that you to read the terms. If you have questions regarding the terms of use or your rights, you are welcome to write to the Tradono support at support@tradono.com, use the feedback form in the App or send message to us on our Facebook page.

The terms of use consist of four parts:

The first part deals with the terms for creating a user account.
The second part deals with the terms of private transactions and your rights as a seller and buyer in private transactions.
The third part deals with the terms of use of TradonoPay and your rights as a seller and buyer in this context.
The fourth part deals with the general use of Tradono, including rules about listings, and what is necessary to ensure good conduct and that you as a marketplace user get the best experience.

1. Terms of use regarding user account

1.1. General terms

You can only create one Tradono user account. The user account is strictly personal, and may not be lent to or shared with others.
You can only register as a private user on Tradono, not as a business user. If we suspect that a private user is using the account for business purposes, we may choose to exclude the user from the platform.
Tradono reserves the right to suspend or terminate a user’s account, if it is or appears to be in violation of the terms of use of Tradono or applicable legislation in your country of residence. We also reserve the right to cancel or close a user’s account, and to suspend or cancel notes and transactions associated with such accounts, if incorrect registration information has been provided or in case of other abuse of Tradono’s services or if Tradono considers the user to be undesirable. Individuals, whose account has been canceled or closed, are banned from re-entering Tradono’s services without prior consent. Such attempts will result in the expulsion of the account in question without notice.
If you know or suspect that others have access to your user account, regardless of how they have accessed your account, you are under obligation to report this to Tradono. In such cases, Tradono reserves the right to block the user account in question.

If you have accepted to receive weekly marketing material from Tradono, you receive emails, notifications and push-messages with;

regular news and updates fro Tradono, such as information and offers in regards to the Tradono platform as well as similar products and services offered by Tradono,
information and offers about new and improved features, advertising possibilities, contests or campaigns about advertising and/or listings at Tradono,
information and invites to events organised by Tradono.

You can unsubscribe to the email at any time where the unsubscribe link is found at the bottom of the email, and you will be able to change your settings of notifications and push-messages on your phone and/or tablet.

We will not disclose your personal information to third parties for their marketing puposes without your explicit consent.

1.3. Liability and general terms of intellectual property rights

You acknowledge that all copyrights, trademarks and other intellectual property rights to and regarding Tradono’s services are owned by Tradono ApS. You may not make use of these intellectual property rights or Tradono’s services except to the extent necessary to perform transactions in the manner provided for in this agreement.

1.4. Failure to access Tradono

Tradono cannot guarantee that it is possible to access our services at all times, as the servers may be unavailable. This may include either a planned temporary shutdown or a technical breakdown, and Tradono cannot be held responsible for the lack of access that users may experience.

1.5. Consequential damages

Tradono may not be liable to you or any third party for any indirect damages or consequential damages, for loss of data, profits, income or business, how it might have been caused (whether due to negligence or breach of this agreement or otherwise) even though such loss or damage could have been foreseen by Tradono or if Tradono had been made aware of the possibility of potential damage.

1.6. Force majeure

Tradono is not responsible for non-compliance with our obligations under this agreement due to factors beyond the control of Tradono.

1.7. The effect of rules for the use of Tradono

When signing up for Tradono’s services, you agree to Tradono’s Terms of Use.

1.7.1. Changes to rules for the use of Tradono

Tradono reserves the right to change the rules for the use of Tradono at any time and to put new versions of Tradono’s services into effect without user consent. Therefore, it is important regularly to keep up to date on the changes. You may at any time withdraw your consent to the rules for the use of Tradono and / or close your user account if you do not accept the changes.

1.7.2. Duration of rules for the use of Tradono

Rules apply until they are replaced by new ones. This version of rules for the use of Tradono’s services supersedes the former and enters into force on May 25, 2018.

2. Terms of private transactions

Private transactions are transactions taking place between you and other users on Tradono, in which you can sell and buy items to and from other users by agreeing to a transaction. In such transactions, Tradono is not a contractual party, and Tradono thus exclusively acts as an online marketplace.
For all private transactions, legislation in your country of residence applies.
For transactions made through TradonoPay, see section 3.

2.1. Summary of transaction rules:

Transactions between private users of Tradono are private transactions, which means that items are purchased ‘as is’ without right of withdrawal, except transactions made through TradonoPay.
Only private users are allowed on Tradono unless a special agreement has been entered explicitly and in writing with Tradono.
Tradono may at any time suspend or shut down a user account if it is assessed to be in violation of the terms of use of Tradono, the rules for the use of Tradono, applicable legislation in your country of residence or otherwise good conduct.
Tradono is a marketplace platform exclusively making listings (postings) available to users and is therefore not a party in transactions between users, except transactions made through TradonoPay.
Bids submitted on listings are legally binding. You are thus required to purchase and pay for an item if the seller has accepted your bid, as well as if the seller makes an offer which is accepted by the buyer.
As a seller, you are responsible for all regulatory reporting to the relevant tax authorities.
In cases of missing shipping, the seller must always have documentation that the item has been shipped in the form of a certificate of mailing or a Track & Trace number. If no such shipping documentation exists, the buyer can demand to get his money back. If the seller is able to document that the item has been shipped, the risk of lost items is transferred to the buyer.

2.2. Business transactions not allowed

As a private user, you should be aware that you may be regarded as doing transactions as part of your profession and thus be considered a commercial seller following the definition of the Danish Sale of Goods Act. Only private transactions are allowed on Tradono.

In assessing whether a user registered as a private user should be regarded as a commercial seller under the Danish Sale of Goods Act, emphasis is made on the following factors, among others:

The user is CVR registered
The user sells surplus stock and / or stock sale items
The user has a website, Facebook page, Instagram profile or similar, from which the same items are sold as on Tradono
The user orders many new items for the purpose of resale
The user produces new items for resale
The user has a large number of transactions on Tradono with the same type of or similar items
The user sells more than one of the same item or variations over the same item in either one or more listings using the same profile.

2.3. Managing disputes between buyer and seller

If disputes occur in connection with a transaction outside of TradonoPay, users may contact us by reporting the event through Tradono, preferably through the conversation or via support@tradono.com. We advise users in accordance with applicable legislation in their country of residence. We may issue warnings and / or shut down the user profile, if our rules for the use of Tradono are not complied with.

2.4. Terms and conditions of the seller

2.4.1. Terms and conditions of the seller

The contractual terms and conditions in their entirety, which are applicable between buyer and seller in connection with a transaction, are those specified by the seller, either in writing or otherwise. The obligation to notify the buyer of these terms and conditions is borne by the seller and not Tradono.

2.4.2. Accuracy of listing description

You must accurately describe the items which you sell via Tradono’s services, and you are responsible for any errors or omissions in your descriptions, if the item is received by the buyer in a state other than what was promised. Trademarks or other indications of origin or make, size, measure, etc., that you include in your item description, must be completely accurate and not misleading to other users. Remember that in case of defects, missing parts or wear and / or if you have bought item second-hand, this must be mention in the description. If a trade is reported to our support function regarding misleading or incomplete descriptions, either in text or pictures, our support function will advise and act in accordance with applicable legislation in their country of residence.

2.4.3. Seller’s ownership rights

As a seller of any item on Tradono, you must be able to prove that you have the full ownership right of the items and that you are entitled to transfer this property to the buyer.

2.4.4. Your responsibility as a seller

As a seller, you are responsible for ensuring that neither the sale of the item itself, the item description on the listings or anywhere else, nor any activity or communication you make in connection with private transactions:

violates intellectual property rights or other rights of a natural or legal person.
violates applicable legislation in your country of residence, whether it is criminal, actionable etc.
is false, unreliable, misleading, offensive or abusive.
is of a pornographic nature.
appears on Tradono’s list of illegal items, see section 4.3.
At the same time, as a private seller, you must always have shipping documentation in the form of a certificate of mailing or a Track and Trace number in cases of non-receipt. If you do not have documentation and thus cannot prove that your item has been shipped, the buyer can demand to get his money back.
However, if you have a certificate of mailing and can document that the item has been shipped, but the package has still not reached its destination, please contact the shipping company or postal service. It is recommended that parties agree to insure all shipments.

2.4.5. Sellers’s responsibility in connection with bidding and selling

As a seller, if you accept a bid, this is legally binding on you and the buyer. This means that the buyer is only entitled to cancel a transaction if the item does not match the description or the pictures on the listing. Conversely, this also means that, as a seller, you cannot sell the item to another user unless specifically agreed with the buyer in advance.
If you do not accept a bid within seven days after it has been submitted, the potential buyer is entitled to cancel his bid, if you only accept it after this period.
If you bid on an item, the bid is valid for seven days. If the bid is accepted by the buyer within this period, you must sell the item to this person. If the bid is accepted by the buyer after this period, you decide whether you wish to proceed with this person or not.
If the buyer opts out of a transaction, we recommend that you report the buyer to the Tradono support function via the conversation.
When picking up, the seller must ensure that the buyer has the opportunity to inspect the item before the transaction can be completed.
When shipping items, the item must be shipped no later than seven days after receipt payment, unless otherwise agreed.
Keep in mind that it is your responsibility to have shipping documentation in the form of a certificate of mailing or a Track and Trace number in cases of non-receipt. A receipt for the shipping cost is not sufficient. If no such shipping documentation exists, the buyer can demand to get his money back.
Before shipping the item, it is seller’s responsibility to ensure that the items are properly packaged. Check the rules of the postal service or other distributor in order to properly pack items.
If disputes occur in connection with a transaction outside of TradonoPay, it is possible to report a user through the conversation from the App or by sending an email to support@tradono.com. We advise both parties in accordance with applicable legislation in their country of residence. We may issue warnings and shut down the user profile on Tradono, if our rules for the use of Tradono are not complied with.
If the transaction is made through TradonoPay, additional conditions are set out in section 3.

2.4.6. Regulatory reporting to the tax authorities

It is always your responsibility to report your taxable income from Tradono to the local tax authorities. It is thus not Tradono’s responsibility to report a user to the tax authorities, and Tradono cannot be held liable in relation to the tax issues of a user.

2.5. Terms and conditions of the buyer

2.5.1. Bids

As a buyer, please be aware that all bids submitted to a seller’s ads or elsewhere are legally binding. Therefore, it is not allowed to make bids ‘for fun’. Such bidding will result in a warning. If such bidding takes place repeatedly, this may result in exclusion.

2.5.2. Illegal transactions

Buyers may not look to buy items listed on Tradono’s list of illegal items, such as counterfeit goods, animals, food and beverages.

2.5.3. Your responsibility as a buyer

As a buyer, you are responsible for ensuring that all activity or communication you make in connection with private transactions:

does not violate intellectual property rights or other rights of a natural or legal person.
does not violate applicable legislation, whether it is criminal, actionable etc.
is not false, unreliable, misleading, offensive or abusive.
is not of a pornographic nature.
at the same time, when a package has been handed over to the postal service or other shipping company, the liability is transferred to you as a buyer, if the seller can prove, in the form of a certificate of mailing or Track and Trace number, that the item has in fact been shipped. Agree among each other to insure all shipments.

2.5.4. Buyer’s responsibility in connection with bidding and purchasing

If you submit a bid and the bid is accepted by the seller within seven days, the bid is legally binding. After this, you are obligated to purchase the item.
If the product does not match the pictures or the description, this is a civil matter between you and the buyer. If disputes occur in connection with a transaction outside of TradonoPay, it is possible to report a user through the conversation from the App or by sending an email to support@tradono.com. We advise both parties in accordance with applicable legislation in their country of residence. We may issue warnings and shut down the user profile on Tradono, if our rules for the use of Tradono are not complied with.
If you receive and accept an offer from seller, the transaction is legally binding. If the bid is accepted seven days after it has been sent to you, it is up to the seller to decide if he wishes to proceed with the transaction or not.
Payment of the item is agreed between the buyer and the seller. However, we recommend that the buyer and seller meet in person in connection with transfer. In connection with shipment, we recommend that the buyer pays half the sum prior to shipment and the remaining sum when the seller has proof of shipment.
If the transaction is made through TradonoPay, additional conditions are set out in section 3.

3. Special rules apply to the use of TradonoPay in connection with transactions

The following conditions only apply when TradonoPay is used in connection with transactions. If you choose to complete transactions without using TradonoPay. Such transactions are considered private and Tradono is thus not a contractual party and thereby not obligated to be part of the mediation in case of disputes, see section 2.

However, all other terms and conditions apply to transactions made through TradonoPay, including the rules for bidding.

3.1. Shipping of items

It is seller’s responsibility to ensure that the items are properly packaged. Check the rules of the postal service or other distributor in order to properly pack items. The item must be shipped no later than seven days after the buyer has transferred the money for the purchase of the item, if the seller wishes to avoid a support case. It is your responsibility to have shipping documentation in the form of a certificate of mailing or a Track and Trace number, if the package is sent as a letter, in cases of non-receipt. A receipt for the shipping cost is not sufficient. Please send a picture of the certificate of mailing or the Track and Trace number to the buyer, so everyone is informed about the shipment.

3.2. The buyer’s right of withdrawal

The buyer is entitled to withdraw his purchase made through TradonoPay if the item purchased does not correspond to the pictures or description in the listing. If the buyer is successful in his appeal, the money is put back into his account. If you meet in person in connection with transfer of the item, the item is purchased ‘as is’ without right of withdrawal. In this case, it is the buyer’s responsibility not to accept the item, but rather to cancel the transaction immediately if the item does not correspond to the description in the listing. If the item has been shipped, instead of pressing ‘Varen modtaget’ (‘Item Received’), the buyer must press ‘Stands overførsel’ (‘Cancel payment’) and contact the Tradono Support Team, who will then look into the matter by contacting both parties.

3.3. Shipping of items

The seller must ship the item no later than seven days after you have transferred the money to Tradono. If the seller can not confirm this properly to you, we recommend that you press ‘Stands overførsel’ (‘Cancel payment’) in the conversation with the seller. This will pause the transaction, and the Tradono Support will then look into the matter to ensure that you receive your item. If this does not happen, the money you have paid for the item will be put back into your account.

3.4. Receipt of the item by shipment or in person

Once the item has been transferred to you physically, it is your responsibility as a buyer to immediately check that the item matches the description in the listing. You can find the listing in the dialogue with the buyer. If the item matches the description, please press ‘Varen er modtaget’ (‘Item received’) and the money will be released to the seller. If the item does not match the description, please contact the Tradono Support by pressing ‘Stands overførsel’ (‘Cancel payment’).

3.5. The transaction must be completed within 14 days

14 days after transfer of the money to Tradono, the transaction must be completed. If this is not the case, the money will be released to the seller. That means that you as a buyer must have received the item and pressed ‘Varen er modtaget’ (‘Item received’). After the 14 days have passed, we consider the transaction to be complete, and we expect that the item has been received and meets your expectations. After this, we can only advise you in accordance with the law concerning private transaction, if problems arise in connection with the transaction. If a problem occurs, please remember to press ‘Stands overførsel’ (‘Cancel payment’) before the 14 days have passed, eg if you have still not received the item.

3.6. Problems with the transaction

3.6.1. If an agreement to meet reach a deadlock

If you have agreed to meet in person in order to transfer the item, but this does not happen, you can, as a seller, cancel the transaction, if the buyer does not show up. If the seller does not show up, the buyer can ask for an extension, so that you have the opportunity to make a new appointment. Both parties can press ‘Stands overførsel’ (‘Cancel payment’) any time during their conversation, after which it is up to Tradono Support to decide if the transaction should be canceled or extended. In case of non-fulfillment of the agreement, eg if one of the parties did not show up for an appointment, it will result in a warning and / or exclusion from Tradono.

3.6.2. The item does not reach the recipient after shipping

If the parties agree upon shipping, the buyer has 14 days to act after the money has been paid to Tradono, if the item does not appear. It is the seller’s responsibility to document that the item has been shipped. If the item is sent as a package, documentation is provided by means of a Track and Trace number. If the item is sent as a letter, a certificate of mailing serves as documentation. A receipt for the shipping cost is not sufficient. Whenever proper shipping documentation can be presented, the money is transferred to the seller. After this, it is the buyer’s responsibility to contact the shipping company to launch a trace operation or ask for compensation.

3.6.3. The item does not match the description in the listing

Up to 14 days after the buyer has paid the money to Tradono, a complaint may be filed for the item received.

The buyer must be able to prove that there are significant errors and omissions in the description and / or pictures of the listing. This must be documented through pictures and a description of the item as received. It is important that these pictures as well as a description are sent to Tradono Support immediately after receipt of the item. If the product does not match the description, as a buyer you must press ‘Stands overførsel’ (‘Cancel payment’) instead of ‘Varen er modtaget’ (‘Item received’) in your conversation with the seller about the item.

If the product does not match the pictures or the description, the transaction can be canceled and the money will be returned. This happens as soon as the product has been returned to the seller and documentation has been be provided. Tradono covers the costs associated with the return shipping.

3.7. Secure payment through Stripe

3.7.1. Regulation of payments

Tradono cooperates with Stripe to offer secure payment. Stripe has a European bank license and is publicly regulated in order to handle transactions securely.

3.7.2. Storing account and debit card information

Tradono does not keep your bank and / or debit card information. If you sign up for TradonoPay and / or TradonoClub (see section 4.4), this information will be stored with Stripe, which in connection with their European banking license is required to keep the information under enhanced security terms.

3.7.3. Terms of Use of Stripe

By using TradonoPay, you agree to the applicable terms for transferring money through Stripe.

4. Rules for the general use of Tradono

You are required to comply with our rules, so as to ensure good conduct in the marketplace for the benefit of everyone. By agreeing to our terms of use, you also agree to having read and understood our rules for the use of Tradono.

4.1. Summary of general rules

You must ensure that the items you put up for sale through listings on Tradono do not violate applicable legislation in your country of residence or the terms and conditions for the use of Tradono. Also, as a buyer you may not look to buy illegal items or encourage others to sell illegal items.
When creating a listing, it is important that you describe the item and its condition carefully in the text or through the pictures you take - even if the item has damages or wear. Then, as a seller, you have done what you can, in case the buyer finds that the item does not match the description.
You must ensure good conduct when engaging with other users on Tradono. Users who use offensive language will be excluded.

4.2. Listings

4.2.1. Legality

You must be aware that the content of all listings relating to the item itself, the description, and any activity or communication made in connection with private transactions must comply with applicable legislation in your country of residence as well as the rules for use of Tradono.

4.2.2. Listing requirements

Listings on Tradono must comply with the following rules, and Tradono reserves the right to close listings that fail to comply.
Listings created on Tradono may only offer physical items, and therefore do not include services, advertisements for the user’s own Tradono shop, existing listings or listings used to search for items.
The same item must only be sold in one listing and in one geography. The same product may not be sold in multiple listings.
We reserve the right to ask for product documentation, eg condition, geography and time of purchase.
If a user is selling branded goods, Tradono may ask for documentation of the brand’s authenticity, eg receipt of purchase from the official dealer, unambiguous photo documentation etc.

4.2.3. Pictures

When you add pictures to your listings on Tradono, it is your responsibility to guarantee that the pictures belong to you and thus do not violate the rights of others.
Moreover, you agree that Tradono is entitled to use the pictures in other commercial contexts, including for use in Tradono newsletters and ads on social media, eg Facebook and Instagram.

4.2.4. Links and references to other websites

Links and references to your own or other websites, Facebook pages, Instagram pages, etc. on Tradono are not allowed. This applies to listings, private messages, profile texts etc. Tradono reserves the right to close listings with links.

4.2.5. Closing of listings

Tradono reserves the right to close a listing or move it to a different category than the one in which the listing was created, if we judge it to be placed incorrectly.

4.2.6. Keeping listings

We keep active and inactive listings in our database. These may be used if Tradono should at any time be imposed by law or in response to a valid request from a law enforcement or public authority to disclose such listings. Tradono is not responsible for listings appearing on search engines on the internet.

4.2.7. Reporting of illegal listings

You can report listings to us that appear to violate legitimate intellectual property rights, applicable legislation or the rules for the use of Tradono. This is done in the App via the listing.

4.3. Items not allowed on Tradono

4.3.1. Illegal items

On the Tradono platform, it is not allowed to create listings with illegal items, including stolen goods and defamatory material, under applicable legislation in your country of residence. This section summarizes items that cannot be sold on Tradono.

4.3.2. Items that may be described as untrustworthy or inappropriate etc, including:

Listings that Tradono find to be untrustworthy, offensive, or that are otherwise deemed inappropriate.
Listings used to search for or offer labor from persons below the age of 15.

4.3.3. Equipment or material that violates copyrights, other intellectual property rights or applicable legislation in general, including:

Items that can be described as illegal copies or counterfeits of a company’s copyrighted design (counterfeit goods), including branded goods such as bags, clothes, jewelry, makeup and designer furniture.
Listings that make use of a registered trademark for marketing purposes, even if the item sold is not actually of the brand in question. Nor is it permitted to use the registered trademark, even if you specify that the product is not of the brand in question (false marketing).
Text or images taken from another individual or company without prior permission (eg from a company’s website) and used on a listing, as such material is protected under copyright.
Resale of products or services that violate an existing exclusive distribution agreement:
An exclusive dealership agreement is an agreement between the manufacturer of a product and one or more dealers, providing these dealers with the exclusive right to buy and resell products from the manufacturer in question. Although such is an exclusive dealership agreement exist, it is of course always allowed to sell individual secondhand items goods or items of the brand purchased by mistake. Shares, securities, currency
All types of founding companies
Black market trading
Sale of tickets for entertainment etc, which were originally handed out free of charge.
Tickets for concerts, festivals, etc., sold at overprice
Free samples, including samples of lotions and cosmetics, perfume samples and testers

4.3.4. Counterfeit copies etc, including:

Copy of material protected by the copyright act, such as:
Illegal software: Counterfeit copies
Illegal music, movies, games and e-books
Instructions for using websites or programs containing illegal downloads of the above material

4.3.5. Goods with potential adverse health effects, including:

Euphoriants and similar as well as remedies for their use
All forms of medicine (both prescription and OTC drugs)
All types of medicines for animals
All types of contact lenses
Slimming pills
Various transdermal patches, eg nicotine patches and slim patches.
Teeth whitening agents
Equipment for tattooing or piercing
E-cigarettes
All products containing nicotine
Eye drops
Products from the brand ‘Sina’ and Gellack products from the brand ‘Depend’

4.3.6. Buying goods for resale

This applies to purchases from pages such as Wish, eBay, Alibaba, Light in the Box etc.
Buying and selling of surplus stock
Bulk purchasing from stock sales etc.

We reserve the right to ask for documentation that goods have been purchased for private use and not for resale, if this is suspected.

4.3.7. Own production of goods for sale in large quantities

Drawing / making / building goods in large quantities with the intention of resale and / or direct ordering, including posters, plank tables, jewelry, knitted items etc.

4.3.8. Nutritional supplements as well as food and beverages including:

All kinds of foods, including rye bread, fruit, candy etc
All kinds of beverages, such as wine, beer, soft drinks etc
Supplements
Herbalife products
Including animal food

4.3.9. Animals and plants, including:

Live animals, including give-aways
Preserved animals of endangered species, cf CITES (Convention on International Trade in Endangered Species of Wild Fauna and Flora).
Endangered plant and animal species (such as ivory), parts thereof and products or objects made from such endangered species, cf CITES.
Wireless fence receiver collars for animals

4.3.10. Weapons and explosives, including:

Fireworks
All kinds of explosives as well as chemicals and remedies for their manufacture
All kinds of firearms and small arms, including softgun / hardball / paintball firearms

4.3.11. Materials / products from associations and the military, including:

Merit badges (scouts)
Military equipment
Police effects, including police uniforms, signs, etc
Material belonging to relief organizations
Official uniforms (police, hospital, etc)
All types of decorations

4.3.12. Items with a commitment to further purchase, including:

The right to purchase a product with an obligated to buy more a later date.
Promotion of pyramid schemes
By pyramid schemes, we are referring to events in which participation requires payment of money or other monetary values. Participants are lured in by the prospect of a financial gain. The potential profit is based on payments from participants, who are gradually enrolled in the scheme. Pyramid schemes are therefore not permitted, cf the Danish Public Collections and Pyramid Schemes Act.

4.4. TradonoClub

As a member of TradonoClub, you have access to a range of benefits. Eg additional boosters, discount on transactions with TradonoPay and free access to our markets.

Memberships are activated immediately after the registration of card information and run for one week at a time with automatic renewals at the end of each period. You can cancel your membership via the member page in the App at any time. As the membership is activated immediately and benefits thereby are instantly accessible, there is no right of withdrawal. You can also cancel your membership by writing to support@tradono.com or contacting us via the Feedback form in settings section of the App.

4.4.2. Other

Tradono reserves the right to immediately terminate membership without refund in case of breach of our general terms of use or false / stolen card information.

4.4.3. Transaction fee (effective as of 28.11.2017)

Tradono reserves the right to pass the charge of any third-party transaction fee on to the user at any time. Tradono uses Stripe for the administration and payment of club memberships. For European credit cards, Stripe charges 1.4% of the transaction amount + DKK 1.8 per transaction. For non-European credit cards, Stripe charges 2.9% of the transaction amount + DKK 1.8 per transaction.

4.5. Good conduct and commercial practice on Tradono must be observed

Promotion of your own shop or other users’ listings is not allowed.
It is not allowed to comment on a listing, if you do not intend to buy the item. Examples include: comments that the product can be purchased cheaper elsewhere, comments that you have the product for sale on your own profile, comments about the seller’s item or comments about the seller himself of a personal nature that is not related to a transaction, etc.
It is not allowed to mention irrelevant brands, information etc in descriptions to make the listings show up in searches as this will mislead users.
It is not allowed to create new listings with the same product more than twice, even if you delete the original listing.
Items must be marked as sold, when they are no longer available for sale on Tradono.
Remember to reply to comments, messages, bids etc. Good conduct leaves buyers with a good experience.

4.6. Support in connection with rules for the use of Tradono

Our support actively applies our rules for the use of Tradono to deal with conflicts, clean up the marketplace and maintain good order. Therefore, the support also helps define the rules, as they are usually the first to face new issues.

If you have any doubts about your rights or have questions about the rules for the use of Tradono, please do not hesitate to contact Tradono Support at: support@tradono.com or in the app via the Feedback form under Settings.

4.7. Limitation period of reported issues

When contacting Tradono Support regarding a transaction, incident or similar, please do so as soon as possible, so that we can assist you and act as mediators.

If your inquiry deals with non-receipt of an item, the report must be filed no later than one month after payment.
If your inquiry deals with items not matching expectations, a report must be filed no later than two days after receiving the item. When reporting cases, documentation of the condition of the goods upon receipt must be attached. If you have already started using the item, attempted to wash it or the like, the item has been modified, which makes more difficult to file complaints, and the possibility of Tradono looking into the case is minimized.

We reserve the right to reject reports, if the above conditions are not met.

4.8. Tradono’s role and responsibility in transactions

4.8.1. Tradono’s role

Items available through private transactions are put up for sale by users on Tradono in the form of listings. The terms and conditions of the agreement, the conclusion of the agreement and all other aspects of the agreement are governed by legislation in your country of residence.

4.8.2. Tradono’s responsibility

To the extent permitted by the law, you agree to indemnify Tradono and Tradono employees for any liability that may arise as a result of or in connection with private transactions. Nor is Tradono responsible for user behavior on Tradono’s services.

You and all other users acknowledge that Tradono does not assume responsibility for the seller’s and buyer’s behavior in private transactions nor for the items put up for sale or delivery by the seller. Tradono does not enter in the obligations of a given user if the user fails to meet these requirements. You obtain protection by shopping via TradonoPay. Here, Tradono actively engages and mediates in cases where one of the parties fails to fulfill his obligations.

4.8.3. Disclaimer

Tradono does not control nor are we responsible for the quality, safety or legality of the items, for which private transactions concern, whether an item description is true or accurate, whether the seller has the will and ability to deliver and sell items or whether the buyer has the will and ability to pay for items. Tradono cannot and will nor control the closing or validity of private transactions. Although not allowed, information may be disclosed or other behavior unreliable may occur, which violates the law or is otherwise in violation of the obligations of users under this Agreement, and in such cases, Tradono may not be held responsible.

4.8.4. Payment and shipment from users

In private transactions, Tradono does not control whether users pay for items or if they ship the item as agreed. Tradono disclaims any responsibility whatsoever in connection with the seller’s delivery of items sold and the buyer’s payment of items delivered.